Refund Policy

At Green Lantern Pizza, we are committed to delivering a satisfying dining experience with every order. We understand that issues may occasionally arise, and this Refund Policy outlines your rights, our obligations, and the procedures for requesting refunds, cancellations, or exchanges. Please read this policy carefully before placing an order through our website at delivery-greenlaternpizza.digital.

1. Overview

Green Lantern Pizza operates as a food delivery and pickup service. Because our products are perishable food items prepared fresh upon order, our refund policy is necessarily tailored to reflect the nature of food service commerce. We comply fully with applicable United States consumer protection laws, including the Federal Trade Commission Act (FTC Act), relevant state food service regulations, and any applicable state consumer protection statutes.

Our goal is to resolve every legitimate concern quickly, fairly, and professionally. If you are unsatisfied with your order for any valid reason, we encourage you to contact us promptly so we can make it right.

2. Eligibility Conditions for Refunds

You may be eligible for a full or partial refund if one or more of the following conditions are met:

• Your order was incorrect — you received items different from what you ordered.
• Your order arrived in an unsatisfactory condition, such as food that is spoiled, contaminated, or significantly different from its described quality.
• Your order was never delivered and no reasonable explanation has been provided.
• You were charged multiple times for the same order due to a technical or billing error.
• Your order was significantly delayed beyond the estimated delivery window without prior notification, and the food arrived in an unacceptable state as a result.
• An item listed as available was unavailable and a substitution was made without your consent.
• You have a documented allergic reaction or food safety concern related to ingredients not disclosed in the menu description.

3. Timeframes for Refund Requests

To ensure timely resolution, all refund requests must be submitted within the following timeframes:

Requests submitted outside these timeframes may not be honored. We strongly encourage customers to inspect their orders upon receipt and contact us immediately if any issue is identified.

4. Non-Refundable Items and Situations

The following situations and items are generally not eligible for a refund:

• Change of mind after food preparation has begun or after delivery has been completed.
• Partially consumed food items where the complaint is not related to food safety or quality at time of delivery.
• Incorrect delivery address provided by the customer at the time of ordering.
• Delivery fees, service fees, or platform fees are non-refundable unless the entire order is refunded due to our error.
• Promotional or discounted items purchased under special pricing events may have limited or no refund eligibility as noted at the time of purchase.
• Custom or special orders prepared according to specific customer instructions.
• Orders where the customer was unavailable to receive delivery despite multiple contact attempts by our delivery personnel.
• Dissatisfaction based purely on personal taste preference where the item was accurately described and correctly prepared.

5. How to Request a Refund — Step-by-Step

Follow these steps to submit a refund request to Green Lantern Pizza:

1. Step 1 — Gather Your Order Information: Locate your order confirmation email or receipt. Have your order number, the date and time of the order, and the items in question ready.
2. Step 2 — Document the Issue: Where applicable, take clear photographs of the incorrect, damaged, or unsatisfactory food items. This evidence will help us process your claim faster.
3. Step 3 — Contact Us: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: delivery-greenlaternpizza.digital
4. Step 4 — Provide Details: In your message, include: your full name, order number, date and time of the order, the specific issue experienced, the resolution you are requesting (refund, replacement, or credit), and any supporting photographs or documentation.
5. Step 5 — Await Confirmation: Our team will acknowledge receipt of your request within 1–2 business days and may follow up with additional questions to assess your claim.
6. Step 6 — Resolution: Once your claim is reviewed and approved, we will notify you of the approved refund amount and the estimated timeline for processing. Refunds are issued to the original payment method used at checkout.

6. Refund Processing Times by Payment Method

Once a refund has been approved by our team, please allow the following processing times depending on your original payment method:

Please note that processing times may vary depending on your bank or financial institution. Green Lantern Pizza initiates refunds promptly upon approval, but the final credit to your account is subject to your card issuer's or payment processor's timeline. We are not responsible for delays caused by third-party financial institutions.

7. Partial Refunds

In certain circumstances, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following situations:

• Only some items in the order were incorrect, missing, or unsatisfactory — refund applies only to the affected items.
• The order was partially delivered — refund applies to the undelivered portion.
• An item was slightly different from the description but was still consumable and largely acceptable — a partial goodwill credit may be offered.
• The customer accepted a substituted item of lesser value — refund for the price difference will be issued.
• A delivery fee was charged but partial fault lies with both the customer and our delivery team — fee may be partially credited.

The amount of any partial refund will be determined by our customer service team based on the specific facts of each situation. We aim to be fair and transparent in all such determinations.

8. Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to balance customer flexibility with the operational realities of fresh food preparation.

8.1 Cancellations Before Preparation

If you wish to cancel your order, you must do so before our kitchen begins preparing your food. Because food preparation often begins within minutes of an order being placed, we encourage you to contact us immediately if you need to cancel. Orders cancelled before preparation will receive a full refund to the original payment method.

8.2 Cancellations During Preparation

Once food preparation has begun, cancellations may not be accepted, or only a partial refund or store credit may be offered at our discretion. This reflects the fact that ingredients have already been used and labor has been committed to your order.

8.3 Cancellations After Dispatch

Orders that are already out for delivery cannot be cancelled. If you refuse delivery without a valid reason outlined in this policy, no refund will be issued.

8.4 How to Cancel

To request a cancellation, contact us immediately via email at [email protected] or through our website at delivery-greenlaternpizza.digital. Please include your order number and name in any cancellation request.

9. Exchange Policy

Due to the perishable and freshly prepared nature of our food products, traditional product exchanges are generally not applicable in the same way they might be for non-food retail. However, Green Lantern Pizza offers the following options in lieu of or in addition to monetary refunds:

• Order Replacement: If an item was incorrect or significantly unsatisfactory, we may offer to prepare and deliver a replacement item at no additional cost to you, subject to availability and the circumstances of your claim.
• Store Credit: In some cases, rather than a cash refund, we may offer a store credit of equivalent or greater value, redeemable on your next order through our website.
• Complimentary Item: For minor inconveniences or goodwill gestures, we may offer a complimentary item on your next order.

The type of resolution offered will depend on the nature of the complaint and will be discussed with you during the refund review process. Customers are encouraged to communicate their preferred resolution when submitting a claim.

10. Dispute Resolution Process

We hope to resolve all issues directly and amicably. However, if you are not satisfied with our response to your refund request, you have the following options:

10.1 Internal Escalation

If your initial refund request is denied or you feel the resolution offered is inadequate, you may request escalation to our senior management team. To do so, reply to any correspondence from us and clearly indicate that you wish to escalate your complaint. We will respond to escalated complaints within 3–5 business days.

10.2 Chargeback Rights

As a consumer in the United States, you have the right to dispute a charge with your credit card issuer or bank if you believe you have been billed incorrectly. We encourage you to contact us first so we can attempt to resolve the issue directly. Initiating a chargeback without first contacting us may delay resolution and result in account restrictions.

10.3 Consumer Protection Agencies

If you believe your consumer rights have been violated, you may file a complaint with:

• Federal Trade Commission (FTC): www.ftc.gov
• Your State Attorney General's Office
• Better Business Bureau (BBB): www.bbb.org

10.4 Governing Law

This Refund Policy is governed by the laws of the United States of America and applicable state laws where Green Lantern Pizza operates. Any disputes arising from this policy that cannot be resolved informally shall be subject to binding arbitration or the jurisdiction of the applicable state courts, as required by law.

11. Modifications to This Policy

Green Lantern Pizza reserves the right to modify or update this Refund Policy at any time. Changes will be posted on our website at delivery-greenlaternpizza.digital with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

12. Contact Information for Refund Requests

For all refund inquiries, cancellation requests, or complaints, please contact Green Lantern Pizza using the information below. Our customer service team is ready to assist you:

This Refund Policy was last reviewed and updated on May 10, 2026. It applies to all orders placed through delivery-greenlaternpizza.digital on or after this date.